Ploom X Advanced Help Page
Learn everything you need to know about using your Ploom X Advanced device, right here.
Get started with your Ploom device
Using Ploom X Advanced is easy. Designed to provide you with a convenient experience, this smart device is easy-to-use, with minimal cleaning and maintenance. Watch these videos for everything you need to know about using your Ploom X Advanced device.
Get started
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How to use your device -
What is Heatflow? -
How to charge your device
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Frequently asked questions
If it's your first time using Ploom X Advanced and EVO tobacco sticks, we've made it easy for you. If you have just taken your device out of the box, you'll need to connect it to a power source with the USB cable provided to unlock shipping mode. The LED light will flash 10 times and you will feel a long vibration, your device is now ready to use. Here's how to use Ploom X Advanced: 1. Slide the cover open. 2. Put the stick into the device, making sure to align the printed line to the top of the device. 3. The stick will start heating automatically. If this does not happen, press and hold the button area until your Ploom X Advanced vibrates. 4. When your Ploom X Advanced is ready to go, the light strip will flash and you will feel two short vibrations. 5. Enjoy your Ploom session. 6. When you've got 20 seconds left, your Ploom X Advanced will vibrate and the light strip will pulse slowly. Once you feel one long vibration, your session is finished.
Here are a few tips to help troubleshoot your Ploom device: 1. First, check the battery level. If it's low, plug your Ploom device in to charge. 2. Reset your Ploom. To do this, close the cover and remove the front panel. Press and hold the small button with a thin, blunt object until your device vibrates and then replace the front panel. 3. If a reset didn't solve your problem, get in touch with our Ploom Care team by calling us on 0800 876 6594 or contact us via our online form.
It's neither. Ploom is a Heated Tobacco device that uses cutting-edge HeatFlow™ technology so you can enjoy tobacco without burning it. The Ploom X Advanced device uses EVO tobacco sticks which give you real flavour from real tobacco with our signature ActiveBlend™. EVO tobacco sticks are designed exclusively for Ploom and available in a range of flavours. Ploom heats the sticks from the outside instead of burning them, giving you an authentic, satisfying tobacco taste with no smoke.
No. It's best to use EVO tobacco sticks that are created specifically for use with Ploom devices whereas other tobacco sticks are not.
Cleaning your Ploom X Advanced is really easy, simply use the Ploom cleaning sticks provided. Insert the cleaning stick into the chamber and turn it a few times to collect the residue. If you're wondering how often to clean Ploom X Advanced, we'd recommend checking to see if there's any residue every time you finish a pack of EVO tobacco sticks.
For any further questions, please use our Contact Us form, call us on 0800 876 6594 or email us directly at hello@care.ploom.co.uk
Ploom X Advanced Declaration of Conformity