COOKIES POLICY
This website and our online shop are operated by Gallaher Limited (trading as “JTI UK”) a limited liability company registered in England & Wales (registered number 01501573) with its registered office at 1 Werter Road, Putney, SW15 2LL and VAT number GB689398450 ("JTI", “we”, “us”, “our”). We are the registered trading company for Ploom in the UK.
Like many other websites, this website uses cookies. This policy explains the way in which cookies are used on our website. Please ensure you have read and understood this policy before continuing to use our website. If you have any questions about our use of cookies, you can write to us via the Contact Us form.
WHAT ARE COOKIES?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user's device. You can find more information about cookies at: www.allaboutcookies.org and www.youronlinechoices.eu or for a video about cookies visit www.google.com/policies/technologies/cookies.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. If we have your consent to use Analytics Cookies we may store these and use them for remarketing purposes, including to display pop-ups on other websites.
WHICH COOKIES ARE USED ON THIS WEBSITE?
The table below lists the cookies we collect and what information they store:
| Cookie Name | Source | Duration | New Hostname | Category | Description |
_ga |
SCAN |
PERSISTENT |
jtides.com |
Performance Cookies |
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners._ga |
| _gid | MANUAL | PERSISTENT |
jtides.com |
Targeting Cookies |
This cookie is used to collect information about how visitors use our website. |
| _gat* | MANUAL | PERSISTENT |
jtides.com |
Targeting Cookies |
Google uses this cookie to distinguish users. |
| ApplicationGatewayAffinity | SCAN | SESSION | master.ploom.com |
Strictly Necessary Cookies |
Used for maintaining user sessions. This cookie is set by this website as it runs on the Windows Azure cloud platform. It enables web browser traffic to be kept assigned to single server during certain sections of website. |
ApplicationGatewayAffinity |
SCAN | SESSION | ploom.co.uk |
Strictly Necessary Cookies |
Used for maintaining user sessions. This cookie is set by this website as it runs on the Windows Azure cloud platform. It enables web browser traffic to be kept assigned to single server during certain sections of website. |
ApplicationGatewayAffinityCORS |
SCAN | SESSION |
ploom.co.uk |
Strictly Necessary Cookies |
This cookie is used by the Windows Azure Application Gateway in addition to ApplicationGatewayAffinity to maintain sticky session even on cross-origin requests (information received from a resource with a different domain name). |
| ApplicationGatewayAffinityCORS | SCAN | SESSION | master.ploom.com | Strictly Necessary Cookies | This cookie is used by the Windows Azure Application Gateway in addition to ApplicationGatewayAffinity to maintain sticky session even on cross-origin requests (information received from a resource with a different domain name). |
| BAYEUX_BROWSER | SCAN | SESSION | gcc.ploom.co.uk | Strictly Necessary Cookies | This cookie is used to detect multiple CometD server sessions from the same browser. |
BIGipServerpool_jtigcc |
|
|
gcc.ploom.co.uk |
Strictly Necessary Cookies |
This cookie name is associated with the BIG-IP product suite from company F5. Usually associated with managing sessions on load balanced servers, to ensure user requests are routed consistently to the correct server. The common root is BIGipServer most commonly followed by a domain name, usually the one that it is hosted on, but not always. |
| CONSENT | SCAN | PERSISTENT |
youtube.com |
Performance Cookies |
Cookie set by Youtube platform when the user accesses its service. |
glide_user |
SCAN |
PERSISTENT |
gcc.ploom.co.uk |
Strictly Necessary Cookies |
The 'glide_user' cookie is a session cookie created by the LiveChat application to renew the user session each time the session times out. |
glide_user_route |
MANUAL | PERSISTENT |
gcc.ploom.co.uk |
Strictly Necessary Cookies |
This cookie defines which LiveChat application server (or node) in the cluster will handle the request, so it remains consistent. |
glide_user_session |
SCAN |
PERSISTENT |
gcc.ploom.co.uk |
Strictly Necessary Cookies |
This cookie allows the LiveChat application to preserve the user session when the application balances the request from one server node to another. |
guest_session_identifier |
MANUAL |
SESSION |
gcc.ploom.co.uk |
Strictly Necessary Cookies |
This cookie allows the LiveChat application to manage the non-authenticated user session. |
isAgeConfirmed |
MANUAL | SESSION | ploom.co.uk |
Strictly Necessary Cookies |
Cookie used to determine if the visitor confirmed the age popup banner |
JSESSIONID |
SCAN |
SESSION |
nr-data.net |
Performance Cookies |
This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications. |
JSESSIONID |
MANUAL |
SESSION |
gcc.ploom.co.uk |
Strictly Necessary Cookies |
This cookie describes the session ID for the live chat. As soon as you visit our website, this cookie is generated and stored on your device. This enables us to identify your session in our system. |
OptanonAlertBoxClosed |
SCAN |
PERSISTENT |
cdn.cookielaw.org |
Strictly Necessary Cookies |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
OptanonAlertBoxClosed |
SCAN |
PERSISTENT |
ploom.co.uk |
Strictly Necessary Cookies |
This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information. |
OptanonConsent
|
SCAN
|
PERSISTENT |
cdn.cookielaw.org |
Strictly Necessary Cookies |
This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor. |
| visitor_frequency | SCAN | PERSISTENT | ploom.co.uk | Targeting Cookies | This cookie stores the timestamp of the first website page user visited. |
| VISITOR_INFO1_LIVE | SCAN | PERSISTENT | youtube.com | Performance Cookies | This cookie is used as a unique identifier to track the viewing of videos and to detect problems with the service. |
| YSC | SCAN | SESSION | youtube.com | Performance Cookies | This cookie is generated by the Youtube platform to ensure that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user's knowledge. |
Turning cookies on and off
Your browser will have a number of settings that you can configure to manage cookies for you on your behalf. These range from rejecting cookies from certain websites, or turning cookies on/off for all websites that you visit. To find out more about how to do this, click the name of your browser below:
- Microsoft Internet Explorer
- Google Chrome
- Mozilla Firefox
- Apple Safari
- Apple Safari iOS (iPhone, iPad, etc)
- Google Android
- Microsoft Edge
EFFECTIVE OCTOBER 2020 v 1.0
Are you 18 or over and an existing tobacco or nicotine user?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing tobacco or nicotine users only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.