Get Started with Ploom
Ploom experience – what to expect
A different experience
Using heated tobacco is different to smoking cigarettes or vaping. Ploom uses innovative heating technology to create an authentic, smokeless tobacco experience. Try Ploom exclusively for a while to get used to the new heated tobacco experience.
How to puff
Ploom X Advanced produces vapour, which is hotter than smoke of conventional cigarettes, so you can expect it to feel warmer on your lips initially. Position your lips around the filter – not on the filter tip. This should alleviate any hot sensation on your lips.
We recommend taking gentle 2-3 second puffs each – this helps especially if the vapour feels warm.
Heated, not burnt
EVO tobacco sticks deliver similar levels of nicotine to cigarettes, but it is a different tobacco experience. Heated Tobacco is a more subtle flavour with a small vapour release, so don’t expect a strong taste or large clouds typical of vaping.
Aroma
Since the tobacco in our EVO tobacco sticks is heated rather than burnt, there is no smoke smell. Instead, you might notice a toasty aroma, which is completely normal.
Begin your Ploom journey
Ploom was designed with simplicity in mind. Discover how easy it is to get started with Ploom and maintain your device with our How-to guides.
Unbox and use your Ploom
Get to know your new device and explore Heated Tobacco with our video guides.
Using your device: 5 simple steps
How to use your Ploom device.
How to lock & unlock your device
Keep your device secure in 4 simple steps.
Register your device
Registering your device takes only a few moments and will enable you to unlock a range of benefits, including accidental damage cover as well as a 12-month warranty.
How to clean your device
Learn how to clean your device in seconds.
How to reset your device
Find out how to reset your device at any time in 4 simple steps.
Are you 18 or over and an existing tobacco or nicotine user?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing tobacco or nicotine users only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.