Do I need to send my device back in its original box?
No, you do not need to use the original box. Any secure packaging is acceptable, as long as it is sealed properly and labelled correctly with the provided labels.
We would love to have your opinion, as we always try to improve the content you get from Ploom.
Still need some help?
Contact UsOur sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing tobacco or nicotine users only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.