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I've forgotten my login details. What do I do?
How can we help you?
I've forgotten my login details. What do I do?
If you've forgotten your password and can't log in, please click on 'Forgot your password?' on the login page and enter your email address.
If there is an existing account associated with the email address provided, we'll send you a password reset link.
If you can't see our email in your inbox, you might need to check your spam folder.
Follow the instructions, in the email, to reset your password.
If you're still having trouble logging in, get in touch and our Ploom Care team will be able to help.
Contact us on 0800 876 6594 or alternatively you can reach us via the Contact Us form.
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Contact Us- What is Ploom Club?
- When will I start receiving Ploom Club points?
- What are the benefits of being a Ploom Club member?
- How can I join Ploom Club?
- How long does Ploom Club membership last?
- Do I have to pay to join Ploom Club?
- Are there different levels of Ploom Club?
- How do you spend points at checkout?
- Can I opt out of Ploom Club?
- How does Ploom Club store my personal data?
- Why am I not able to redeem my points?
- Do Ploom points expire?
- Can I transfer my Ploom points to a friend?
- Does Ploom X Advanced produce ash?
- Does Ploom X Advanced produce smoke?
- Does a 90 - 95% substance reduction rate mean that Ploom X is safer than cigarettes?
- Is Ploom X a vape or a cigarette?
- What Is ActivBlend™?
- What Is Ploom?
- What are EVO tobacco sticks?
- What are Heated Tobacco products?
- What does Ploom X Advanced smell like?
- What is HeatFlow™?
- What's the difference between Ploom X Advanced and other Heated Tobacco products?
- Why choose Ploom X Advanced?
- Can I use Ploom S accessories with my Ploom X Advanced?
- How do I charge the Ploom X Advanced?
- How do I clean my Ploom device?
- How do I remove the Ploom X Advanced device manual lock?
- How do I reset my Ploom X Advanced?
- How do I set up the Ploom X Advanced device manual lock?
- How do I stop a session?
- How do I use my Ploom X Advanced?
- How does the Ploom X Advanced front panel work?
- How long do EVO tobacco sticks take to cool down?
- How long will it take to charge my Ploom X Advanced fully?
- How many sessions can I have in a row?
- If I take off my Ploom X Advanced front panel while using it, what happens?
- Is my Ploom X Advanced waterproof?
- My Ploom X Advanced isn't charging. What should I do?
- My Ploom X Advanced isn't working. What should I do?
- What is Ploom X Advanced?
- When should I lock my Ploom X Advanced?
- Where can I find my Ploom X Advanced device registration code?
- Where can I use my Ploom X Advanced?
- Where's the button on my Ploom X Advanced?
- Can I use EVO tobacco sticks with other Heated Tobacco products?
- Can I use other brand's sticks with my Ploom X Advanced?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- Do EVO tobacco sticks have propylene glycol in them?
- Do EVO tobacco sticks produce tar?
- How do I get a stuck EVO tobacco stick out?
- How long does a session last?
- My tobacco stick fits better when I push it deep into the heating chamber. Will this damage my Ploom X Advanced?
- What Is Activblend™?
- What is the difference between Heated Tobacco sticks vs cigarettes and cigars
- What kind of tobacco blend is in my EVO tobacco sticks?
- When I use my Ploom X Advanced, the tobacco stick goes below the perforation line. Is this normal?
- When should I replace my EVO tobacco stick?
- Why isn't there an expiry date on my tobacco sticks?
- How do I get rid of my used EVO tobacco sticks?
- What is TerraCycle?
- What can I recycle through this programme?
- Can I recycle other devices?
- Are there any costs associated with participating in the Ploom Device Free Recycling Programme?
- Do I need to clean my device before sending it to TerraCycle?
- Do I need to send my device back in its original box?
- Do I need to include my charger when sending my device to TerraCycle?
- Should I return my broken device to TerraCycle for recycling?
- How do I know my device has been received by TerraCycle?
- What is the device recycling process at TerraCycle?
- What is the Ploom Refer a Friend offer? | Ploom UK
- How do I refer a friend? | Ploom Uk
- Which of my friends are eligible to refer? / Who can I refer? | Ploom UK
- Where can I find my Referral Code? | Ploom UK
- Where can I share my Referral Code? | Ploom UK
- I’ve sent my friend my Referral Code, what happens now? | Ploom UK
- Is there a limit to the number of people I can refer? | Ploom UK
- If I cannot find an answer to my question on the Refer a Friend program | Ploom UK
Are you 18 or over and an existing tobacco or nicotine user?
Our sticks, for use in combination with Ploom devices, contain tobacco and nicotine. These products are not risk free and are intended for existing tobacco or nicotine users only. Please note, we will need to confirm your age during the checkout process.
For more information please visit the Terms of Use page.